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Dear customer,
in order to process your order, we need your personal data. The security of your data and its processing in a lawful way is our main priority. It will help you learn how we process your personal data and how we achieve its security.
Your personal data is processed by our company PARTICLE s.r.o., reg. at OS Banská Bystrica, section Sro, insert no. 27127/S, with registered office at Kolonáda 4490/18, 984 01 Lučenec, Company ID: 47 858 541.
To process your order and to fulfil all legal obligations related to it, we process your personal data in the scope of: title, name, surname, address for delivery, address for billing purposes, ordering details, payment details, contact person, telephone number and e-mail.
In order to prepare accounting documents and to fulfil the obligations related to it, we process your personal data in the scope of: title, name, surname, address and type of residence, bank account number, payment details, phone number, e-mail and signature.
To conclude a contract of sale with you and to fulfil all legal obligations related to it, we process your personal data in the scope of: title, name, surname, address for delivery, address for billing purposes, ordering details, payment details, contact person, telephone number and e-mail.
To process your complaint, we process your personal data in the scope of: title, name, surname, address and type of residence, address for delivery, address for billing purposes, complaint details, bank account number, payment details and way of handling the complaint, telephone number, e-mail, signature, name and surname of contact person, telephone number of contact person.
To participate in the competition, we process your personal data in the scope of title, name, surname, address and type of residence, telephone number and e-mail.
To be able to send you information about products and services and to address you with a market survey, we process your personal data in the scope of: title, name, surname, address and type of residence, telephone number and e-mail.
If you visit us, we are also processing your visual recording as we have a camera system that scans spaces accessible to the public.
We process your personal data for the purpose of concluding a contract via the Internet and its performance, in particular for the receipt and registration of the order, handling the order, sending goods, issuing an accounting document, resolving withdrawal from contract and possible complaint.
We process your personal data for the purposes of keeping the accounts and performing the related obligations.
We process your personal data for the purposes of concluding and evidence of contracts of sale and performing the related obligations.
We process your personal data to be able to resolve your complaint.
We process your personal data for your participation in the competition and, if you are the winner, also for the purpose of delivering the prize. We process your personal data for this purpose only if you give us your consent.
With your consent, we process your personal data to create a user account.
We process your personal data for the purpose of customer care, product and service information provision, and market survey through the selected communication method. We process your personal data for this purpose only if you give us your consent.
With your consent, we also process your IP address and cookies. We use these to improve website functionality and for advertising and remarketing purposes.
We use the camera system to protect our property located in this building and to protect the personal data we process.
You may provide your consent with the processing your personal data by clicking on the appropriate checkbox at our web site.
You may at any time withdraw your consent with the processing of personal data you have given us. You can withdraw your consent:
In order to fulfil our contractual obligations, we provide your personal data to the carrier and, in the event of a complaint, to the supplier.
Based on an mediation agreement concluded in accordance with the GDPR, we provide your personal data to the accounting company and the advertising agency. In the case of inspection, we make your personal data available to the tax office, the SOI, in the case of another authorized entity.
Accounting document are retained for the period of 10 years.
Contracts of sale concluded via an on-line store are retained for the duration of the order handling and for a necessary period in case of exercise of rights, such as complaint.
Contracts of sale are retained for the duration of the contract and for a necessary period in case of exercise of rights, such as complaint.
Documents relating to the complaint are retained for 5 years.
Documents related to consumer competition are retained for the duration of the competition. Personal data of the winner shall be retained for the time necessary to prove possible claims, we suggest 5 years.
Marketing documents are retained for as long as the person concerned has given his or her consent or for a shorter period until the consent is revoked. Unless consent is given for a specific period of time, personal data is processed until the end of the purpose for which the consent was given.
Recording from the camera system is retained for the required time, usually for a maximum period of 15 days.
Your personal data are not transferred to any third country.
If you are not satisfied with how we process your personal data, you can let us know about it by e-mail info@particlepeptides.com. You also have the option of filing a complaint to the Privacy Office if you believe that we process your personal data unlawfully.
We process your personal data in electronic and paper form. We do not use any means of automated individual decision-making. We process your personal data in both automated and non-automated means of processing through an intermediary and in the following programs and on-line applications:
The security of your data is our main priority. To ensure the protection of your personal data, we have taken the necessary technical and organizational measures. The operator has a strong password policy established. Personal data on desktop computers is encrypted. Personal data on desktop computers is protected by ESET antivirus program.
a) Right of access to data
You have the right to know if we process your personal data. If we process it, you can ask for access to your data. Based on your request, we will issue a confirmation with information about processing your personal data by our company.
b) Right to correction
You have the right to ensure that your personal data we process is correct, complete and up to date. If your personal data is incorrect or out of date, you may ask us for a correction or addition.
c) Right to deletion
Under certain circumstances, you have the right to delete your personal data. You can ask us to delete your data any time. We will delete your data if
d) Right to restrict processing
You may ask us to restrict the processing of your personal data. If we accept your request, we will only retain your personal data and we will not work with it. The processing of your data will be restricted if
e) The right to data portability
You have the right to request that we provide you with your personal data in an electronic form (e.g. an XML or CSV file) that allows you to easily transfer your data to another company. You may also ask us to transfer your personal data to the selected company. We will satisfy your request if your personal data has been provided to us directly by you and you have given us consent to process it.
f) Right to object
You have the right to object that we process your personal data. If we process your personal data for direct marketing purposes, you may object against processing at any time. Based on the objection, we will delete your personal data. If we process your personal data in the following cases:
You can contact us with your request in one of the following ways:
We will deal with all your requests and we will inform you of the outcome of their handling in the same way as you apply for it.
This personal data protection policy comes into effect on 25th May 2018.
We reserve the right to change this policy if there is a change in the processing of personal data in our company.
