• Anglicky
  • Slovensky
  • Personal data protection policy

    Dear customer,

    in order to process your order, we need your personal data. The security of your data and its processing in a lawful way is our main priority. It will help you learn how we process your personal data and how we achieve its security.


    1. Who are we?

    Your personal data is processed by our company PARTICLE s.r.o., reg. at OS Banská Bystrica, section Sro, insert no. 27127/S, with registered office at Kolonáda 4490/18, 984 01 Lučenec, Company ID: 47 858 541.


    2. What personal data do we process?

    E-shop

    To process your order and to fulfil all legal obligations related to it, we process your personal data in the scope of: title, name, surname, address for delivery, address for billing purposes, ordering details, payment details, contact person, telephone number and e-mail.




    Accounting

    In order to prepare accounting documents and to fulfil the obligations related to it, we process your personal data in the scope of: title, name, surname, address and type of residence, bank account number, payment details, phone number, e-mail and signature.




    Contracts of sale

    To conclude a contract of sale with you and to fulfil all legal obligations related to it, we process your personal data in the scope of: title, name, surname, address for delivery, address for billing purposes, ordering details, payment details, contact person, telephone number and e-mail.




    Evidence of complaints

    To process your complaint, we process your personal data in the scope of: title, name, surname, address and type of residence, address for delivery, address for billing purposes, complaint details, bank account number, payment details and way of handling the complaint, telephone number, e-mail, signature, name and surname of contact person, telephone number of contact person.




    Competition

    To participate in the competition, we process your personal data in the scope of title, name, surname, address and type of residence, telephone number and e-mail.




    Marketing

    To be able to send you information about products and services and to address you with a market survey, we process your personal data in the scope of: title, name, surname, address and type of residence, telephone number and e-mail.




    Camera system - Monitoring of spaces accessible to the public

    If you visit us, we are also processing your visual recording as we have a camera system that scans spaces accessible to the public.


    3.For which purpose do we process your personal data?


    E-shop

    We process your personal data for the purpose of concluding a contract via the Internet and its performance, in particular for the receipt and registration of the order, handling the order, sending goods, issuing an accounting document, resolving withdrawal from contract and possible complaint.



    Accounting

    We process your personal data for the purposes of keeping the accounts and performing the related obligations.



    Contracts of sale

    We process your personal data for the purposes of concluding and evidence of contracts of sale and performing the related obligations.




    Evidence of complaints

    We process your personal data to be able to resolve your complaint.




    Consumer competition

    We process your personal data for your participation in the competition and, if you are the winner, also for the purpose of delivering the prize. We process your personal data for this purpose only if you give us your consent.



    User account

    With your consent, we process your personal data to create a user account.




    Marketing communication

    We process your personal data for the purpose of customer care, product and service information provision, and market survey through the selected communication method. We process your personal data for this purpose only if you give us your consent.




    Cookies

    With your consent, we also process your IP address and cookies. We use these to improve website functionality and for advertising and remarketing purposes.


    4. What is our legitimate interest?

    We use the camera system to protect our property located in this building and to protect the personal data we process.


    5. How can you provide your consent?

    You may provide your consent with the processing your personal data by clicking on the appropriate checkbox at our web site.


    6. How can you withdraw your consent?

    You may at any time withdraw your consent with the processing of personal data you have given us. You can withdraw your consent:


    7. Which parties do we provide your data to?

    In order to fulfil our contractual obligations, we provide your personal data to the carrier and, in the event of a complaint, to the supplier.
    Based on an mediation agreement concluded in accordance with the GDPR, we provide your personal data to the accounting company and the advertising agency. In the case of inspection, we make your personal data available to the tax office, the SOI, in the case of another authorized entity.


    8. How long do we retain your personal data?


    Accounting

    Accounting document are retained for the period of 10 years.




    E-shop

    Contracts of sale concluded via an on-line store are retained for the duration of the order handling and for a necessary period in case of exercise of rights, such as complaint.




    Contracts of sale

    Contracts of sale are retained for the duration of the contract and for a necessary period in case of exercise of rights, such as complaint.




    Evidence of complaints

    Documents relating to the complaint are retained for 5 years.




    Consumer Competition

    Documents related to consumer competition are retained for the duration of the competition. Personal data of the winner shall be retained for the time necessary to prove possible claims, we suggest 5 years.




    Marketing

    Marketing documents are retained for as long as the person concerned has given his or her consent or for a shorter period until the consent is revoked. Unless consent is given for a specific period of time, personal data is processed until the end of the purpose for which the consent was given.




    Monitoring of areas accessible to the public

    Recording from the camera system is retained for the required time, usually for a maximum period of 15 days.


    9. Where do we transfer your personal data to?

    Your personal data are not transferred to any third country.


    10. Are you not satisfied?

    If you are not satisfied with how we process your personal data, you can let us know about it by e-mail info@particlepeptides.com. You also have the option of filing a complaint to the Privacy Office if you believe that we process your personal data unlawfully.


    11. How do we process your personal data?

    We process your personal data in electronic and paper form. We do not use any means of automated individual decision-making. We process your personal data in both automated and non-automated means of processing through an intermediary and in the following programs and on-line applications:


    12. How do we ensure protection of your personal data?

    The security of your data is our main priority. To ensure the protection of your personal data, we have taken the necessary technical and organizational measures. The operator has a strong password policy established. Personal data on desktop computers is encrypted. Personal data on desktop computers is protected by ESET antivirus program.


    13. What are your rights?

    a) Right of access to data

    You have the right to know if we process your personal data. If we process it, you can ask for access to your data. Based on your request, we will issue a confirmation with information about processing your personal data by our company.

    b) Right to correction

    You have the right to ensure that your personal data we process is correct, complete and up to date. If your personal data is incorrect or out of date, you may ask us for a correction or addition.

    c) Right to deletion

    Under certain circumstances, you have the right to delete your personal data. You can ask us to delete your data any time. We will delete your data if

    d) Right to restrict processing

    You may ask us to restrict the processing of your personal data. If we accept your request, we will only retain your personal data and we will not work with it. The processing of your data will be restricted if

    e) The right to data portability

    You have the right to request that we provide you with your personal data in an electronic form (e.g. an XML or CSV file) that allows you to easily transfer your data to another company. You may also ask us to transfer your personal data to the selected company. We will satisfy your request if your personal data has been provided to us directly by you and you have given us consent to process it.

    f) Right to object

    You have the right to object that we process your personal data. If we process your personal data for direct marketing purposes, you may object against processing at any time. Based on the objection, we will delete your personal data. If we process your personal data in the following cases:


    14. How can you exercise these rights?

    You can contact us with your request in one of the following ways:

    We will deal with all your requests and we will inform you of the outcome of their handling in the same way as you apply for it.


    15. Final provisions

    This personal data protection policy comes into effect on 25th May 2018.

    We reserve the right to change this policy if there is a change in the processing of personal data in our company.