Shipping and returns

Returns & Complaints procedure
for the submission of complaints to a seller, which is PARTICLE s.r.o.

Article I - Initial provisions

1. This complaints procedure regulates the manner and place of complaint and the return procedure.
2. This complaints procedure constitutes an integral part of the seller`s purchase contract concluded between seller and consumer.
3. This complaints procedure applies to any goods bought by the consumer from the seller

Business name: PARTICLE s.r.o.

Reg. registered in the Commercial Register of Banská Bystrica District Cour, Section: Sro,

File No. 27127/S

Registered Office: Kolonáda 4490/18, 984 01 Lučenec

Reg. No.: 47 858 541

Tax No.: 2024128172

VAT No.: SK2024128172

Represented by: Erik Susztay, Executive Manager

Viktor Mužila, Executive Manager

Mail: info@particlepeptides.com

4. Any item bought from seller may be return in 2 cases:

• Return within warranty period

• Complain in amount, type of price

Article II - Delivery of goods

1. The buyer or a person authorised by him is obligated, when taking the goods over, to inspect whether the packaging, in which the goods are packed, is damaged. If it is, the goods must not be taken over or a record must be prepared together with the carrier or the goods can be taken over and a record of identified defects caused during the transport must be prepared with the carrier. In case the buyer takes the goods over despite obviously damaged packaging, the seller does not have to accept eventual later complaints for this reason.
2. If the buyer will notice any damage on the goods, he shall inform the buyer by e-mail to info@particlepeptides.com.

Article III - Liability for defects

1. The seller is obligated to deliver the goods that is in accordance to the contract, mainly without any defects. That means, that the goods has quality and performance characteristics mentioned by the seller, or the quality and performance characteristics that is common for this kind of goods and that he is liable for goods to meet any legal reguirements and can be used for purpose that is usually used for.
2. Liability for defects is govent by § 620 Civil Code.
3. The seller is liable for damages of the sold product at the time of delivery. The seller is not liable for damanges of the sold thing, if it was sold for lower price beause of that damage.
4. Accept the goods that can quickly decay or the used things, the seller is liable for damages, that appear after delivery within warranty period. Warranty period is 24 months.
5. Warranty period starts from the arrival of the goods to the place of delivery.
6. The seller is not liable for damages that occurred by:

• mechanical damage to the goods,
• the disposal and storage of the goods contrary to the conditions for use,
• using the goods under conditions that do not correspond with their temperature, humidity, chemical and mechanical impacts of the environment
• incorrect handling or failure to take care of the goods,
• excessive burden or use contrary to general principles,
• natural forces or force majeure.

Article IV - Submission of complaint

1. The seller processes each complaint with the buyer individually.
2. Without undue delay after the buyer takes the goods over and identifies defects or after he was to inspect the goods and identify defects, the buyer is obligated to send to the seller a report on defects by e-mail to info@particlepeptides.com. If the buyer does not send to the seller the report on defects without undue delay by e-mail, it is impossible to grant the buyer`s rights from defects of the goods within legal procedure.
3. The buyer cannot send the goods back to the seller together with the report on defects of the goods. The goods, with regard to their specific nature, could be deteriorated or damaged by repeated dispatch. If the buyer returns the goods back to the seller without informing him in advance on defects of the goods in the report on defects of the goods sent through e-mail, agreeing with the seller on how to deal with the complaint and without the seller asking the buyer in writing to send the goods back, the buyer will be liable for damage incurred by the seller by this.

Article IV - Submission of complaint

1. The seller processes each complaint with the buyer individually.
2. Without undue delay after the buyer takes the goods over and identifies defects or after he was to inspect the goods and identify defects, the buyer is obligated to send to the seller a report on defects by letter send to PARTICLE s.r.o., Kolonáda 4490/18, 984 01 Lučenec or e-mail to info@particlepeptides.com. The consumer may also use the:

COMPLAINTS FORM

It is impossible to grant the buyer`s rights from defects of the goods within legal procedure.

3. The buyer cannot send the goods back to the seller together with the report on defects of the goods. The goods, with regard to their specific nature, could be deteriorated or damaged by repeated dispatch. If the buyer returns the goods back to the seller without informing him in advance on defects of the goods in the report on defects of the goods sent through e-mail, agreeing with the seller on how to deal with the complaint and without the seller asking the buyer in writing to send the goods back, the buyer will be liable for damage incurred by the seller by this.

Article V - Claims from defects of the goods

1. If the seller, based on the report on defects of the goods sent by the buyer properly and on time through e-mail, recognises the defects of the goods, the seller will deliver to the buyer alternative goods at the seller`s expense or will return purchase price to the buyer.
2. Choice between claims belongs to the buyer only if he timely informs the seller on it in the report on defects of the goods or without undue delay afterwards

Article VI - The settlement of complaint

1. Seller shall determine the manner of complaint settlement immediately, in complicated cases within 3 working days from day the complaint was submit, in justified cases, that requires a complex technical assessment , within 30 days from day the complaint was submit. After determining the manner of complaint settlement, the complaint must be settled immediately, in complicated cases tha complaint can be settled later. To settle the complaint shall not take longer than 30 days from submission of complaint. Once the period for settlement of complaint has expired, the consumer has a right to withdraw from contract or has a right for exchange of a product.
2. The time from submittion of complaint until the settlement of complaint is excluded from warranty period.
3. Consumer is entitled to reimbrusement of costs (mainly shipping) incurred in connection with the sumbmittion of justified complaint and have been spent efficiently and exxectively.

Article VII - Liability for defects according to Commertial Code

1. Liability for defects that arise from contract concluded between seller and entrepreneur is govern by Commertial Code.
2. The seller is liable for damages of the sold thing at the time of the transfer of the risk of damage to the buyer, even if the defect will become apparent after that time. The seller is liable also for any defect on goods, that arise after that time, if it is caused by seller´s breach of duties.
3. The buyer is obligated to take the goods over as soon as possible after the transfer of the risk of damage to the buyer. If the buyer does not inspect the goods at the time of the transfer of the risk of damage to the goods, he can assert claims for damages only if he proves that the goods had these defects at the time of the transfer of the risk of damage to the goods.
4. Buyers rights arising from the defects in the goods cannot be asserted at judicial proceedings if the buyer fails to notify the seller of the defects of the goods without u ndue delay,

• after the buyer has detected such defects,
• after the buyer has learned of defects which, however, could have been detected if expert care was taken during the obligatory check under Section 427 subsections 1 and 2 above, or,
• after ascertaining the defects later although all professional care had been taken, at the latest, however, within two years after the delivery of the goods or after the time when the goods reached the place of destination stipulated in the contract. Defects, falling under the quality guarantee, shall be claimed within the period stipulated for in the quality guarantee.

Article VIII - Final provisions

1. This complaints procedure has been prepared by Lanikova Group s.r.o. law firm for the seller, while he is protected under Act No. 618/2003 Coll. The Copyright Act, as amended. It is prohibited, without the author`s consent, to use this author`s work in any way, particularly, but not limited to, copying, publishing, amending, modifying, disseminating and misusing it otherwise.
2. This complaints procedure goes into force and effect on 30 October 2016.